FAQ
Do you accept insurance?
Yes! We currently accept the following insurances:
BCBS: Medicaid & Commercial Plans
Presbyterian: Medicaid & Commercial Plans
Molina
NM Medicare
How can I verify my insurance coverage?
We always recommend that you call your insurance to get an estimate of what you might owe. Your copay, coinsurance, or deductible may vary depending on many factors. Your insurance company may ask for some of the information below.
- CPT Codes: 99205, 99204, 99215, 99214, 99213
- Jane Epstein NPI: 1073528535
Your insurance company can give you the most accurate information about your specific plan.
What if you do not accept my insurance, or I am uninsured?
We also offer a self-pay option. You can still use your insurance for other services, such as labs or imaging, if you choose. Below are our current rates, which are subject to change. We have all patients sign a private-pay estimate before their appointment. If you need a payment plan, please contact our team.
- Intake Appointment: 60 minutes: $250
- Follow-up: 45 minutes: $150
- Follow-up: 30 minutes: $115
- Follow-up: 15 minutes: $75
- Annual Visit: 60 minutes $200
- Counseling 25-minute add-on: $80
- Counseling 50-minute full visit: $150
- Couples Counseling 50-minute session: $175
You can also submit a superbill to your insurance for possible reimbursement.
What is a superbill and how does it work?
A superbill is a document that summarizes your visit, including provider information and diagnosis codes. Some insurance plans allow patients to submit this document for out-of-network reimbursement.
After your visit, you can submit the superbill directly to your insurance company through their online portal or by mail. If your plan offers reimbursement, the payment is typically sent directly to you.
How do payments work?
We offer a convenient virtual invoicing option. You will receive a text and/or email with a link to pay your bill. You can also call us or pay your bill in person. We accept cash, cards, and checks in person.
How do I complete my intake forms?
You will receive a link to complete your intake forms shortly after booking your appointment. We ask that all patients complete these forms 3 business days in advance to allow our team to properly prepare for your visit.
New patients have 4-6 forms to complete that should take 10-30 minutes.
Follow-up patients have 1-4 forms to complete that should take 5-10 minutes. We have you complete these forms at every follow up appointment to help track your symptoms and progress.
How do I access the patient portal?
Our patient portal is called Follow My Health. You will receive an email from Follow My Health with instructions on how to connect. If you need any assistance, please contact us.
Where are you located?
Our office is located at:
Clinical Assessment Group
6801 Jefferson St. NE, Suite 300
Albuquerque, NM 87109 Map
We are located on Calvary & Jefferson. North of the Osuna Starbucks. South of Jimmy’s Café. From Jefferson, turn west on Calvary, then immediately turn right into our parking lot. Enter through the EASTERN set of double doors. Our office is on the left side of the lobby.
How do I access a telehealth appointment?
If your appointment is scheduled as a telehealth visit, you will receive a secure link at the time of booking and 1 hour before the appointment via email. Simply click the link from a smartphone, tablet, or computer at your scheduled time.
For the best experience:
- Choose a quiet, private space
- Ensure your camera and microphone are enabled
- Log in a few minutes early to confirm everything is working properly
How do I get lab work done?
We use Tricore and Quest for all lab work. You should not need a physical order form, but we are happy to send you one if you would prefer, just let us know!
How do I request medication refills?
You simply need to send Jane a message in the patient portal. Please include the medication information and verify the pharmacy you want it sent to. It is helpful to book a follow-up appointment if you need to make changes to your medication or have any concerns.
How should I communicate with the medical team?
The best way to communicate with our clinical team is through the Follow My Health patient portal. This allows us to securely review your message, access your medical information, and respond appropriately.
For administrative questions such as scheduling or billing, you may call the office directly at (505) 600 1735. Leave a message, and we will return your call.
What is your cancellation policy?
We require 2 business days’ notice for cancellations or reschedules. We are a tiny team and work very hard to prep for your appointment, so please inform us as soon as possible. We understand that some things come up at the last minute. We charge a $50 late cancellation fee to help cover the cost of our staff’s time. We charge a $75 no-show fee if no advance notice is provided.
